Help & Support
Support
Need help with Aulintri? Here’s how to reach us and what to include so we can help quickly.
Contact
Email support
info@aulintri.com
Email is the fastest way to reach the team. We reply on business days.
Your account team
Customers with a named account manager can also contact them directly, or send a message from the Communication Center inside the platform.
Before you write
Check the platform status
If something isn’t working, check aulintri.com/status first. It shows known incidents and planned maintenance.
What to include
- Your organization name and the email you sign in with.
- What you were doing, what you expected, and what happened instead.
- The booking, quote, entry or invoice number involved, if there is one.
- A screenshot of any error message.
Other requests
Access and accounts
- New users and role changes are handled by your organization’s Business Admin inside the platform.
- If you’re locked out or have lost your authenticator, email us from your registered address and we’ll verify you before restoring access.
Security and privacy
- Report a security issue: see aulintri.com/security.
- Data requests, including exports and deletion: email info@aulintri.com. See our Privacy Policy.
Product updates
What’s new
We release improvements continuously. See the changelog for recent updates.
Service notifications
We email affected customers directly about incidents and planned maintenance. To be added to the notification list, email info@aulintri.com.